Name: Pearl
Rating: 5
Review: Our a/c stopped cooling on a Thursday at 10pm. I called the company that we have a service contract with only to be told that they didn’t have anyone until the next morning. So, I called Eric, and he said a tech would be out before midnight. Wayne showed up at 11pm. House was 80f when he arrived. He replaced the capacitor, and the house was cooling right away. My husky mix (who just had surgery), and I were so thankful! After reviewing the receipt the next day, I noticed a charge that I didn’t understand. I called the office, and Kelsey listened to my concern and said she’d credit me back the charge. Outstanding customer service! Thank you to Eric, Wayne, Kelsey, and Bianca for your professionalism. I will definitely call Total Assurance again. Highly recommend!
Date: 2 months ago