Name: Terry Martinez Esquibel
Rating: 2
Review: In 2019 this company gave us a fair deal on a used hvac system. They helped with financing and the part the finance company wouldn’t cover, they allowed us to make payments on until we paid it off. The ‘special’ treatment was the result of a personal connection, so I assumed any future service needs would be handled seamlessly. Well, over the last few years there have been multiple issues, but the biggest problem seems to be the ridiculous attempt at installing all of our duct work. It literally looks like a rat’s nest of ducting. So they left everything so long that there’s barely any room to put anything in the attic. Everything is going crisscross over each other, a lot of ducts are just laying on the floor and the ones that managed to be hung were hung with plastic tie wraps, nailed to the trusses and are in really tight bends. We have various hot spots in 5 rooms as a result. Where the ducts were connected at the equipment, plastic tie wraps were also used instead of worm clamps and with temp changes in Houston the tie wraps have stretched and allowed several duct start points to fall away from their attachment points. They came out a couple times after initial installation to do a couple of things but eventually they just stopped returning my calls and I have moved on to other HVAC thieves who try to sell me ALL types of ‘needed’ repairs. All a person can do is get multiple estimates when there’s a problem and I’m my opinion, stay far away from any ‘company memberships’. All those are good for is opening yourself up to the technicians ideas of taking more money from you, so they can get bigger bonuses or commissions. So take this review with a grain of salt, I think the biggest problem with the initial installation that is now failing, was leaving unexperienced techs to finish up a job and it not being checked out by the management/owner/trained supervisor type person. Good luck out there.
Date: a month ago