Name: Howard Hamilton
Rating: 5
Review: After receiving a much higher water bill than normal, I called my regular plumber to see if they could come out. However, they were taken over by someone else and no longer served my area, so, I started looking for a replacement. I remembered a company that took care of my dad before he passed as well as my sister so I looked them up and gave them a call. We were able to schedule an appointment and Philip came out and assessed the situation. He was very knowledgeable and gave me several different options that we could try. However, with my home being more than 100 years old, I knew that there might be other issues hidden somewhere so we decided to replace the main water line from the city line to my house. I thought this would be the most cost effective in the long run. We discussed different materials and methods and then Phillip up wrote up a quote. It was less than others I had spoken to but more than I was hoping to spend. He then offered several financing options. I decided on an 18 month no interest loan. The cost was pretty steep, but with the quality of the materials that were installed being so much better than what was there, I know I made the right decision. It has been upgraded to an insulated pex pipe. There is now a shut off right at the house instead of out in the alley. I also have another main shut off for just the outside faucet in the back. I will be able to turn that off at any point. Actually I will be able to turn off either one at any point without any problems. No more trying to find the key that goes to the padlock and the back gate and struggling to get the cover off the city main and then turning it off there. I am very pleased with the work. One thing I did notice though is Philip did say it would take about 6 hours to dig out. It only took about two and a half. Their digging crew knew exactly what they were doing. They came in, got to work, and completed the job in a fraction of the time that Philip estimated. They were followed by Bobby Joe and one of his helpers. Philip estimated it would take about 4 hours to replace the line during which time we would have no water. However, Bobby Joe was able to get it taken care of in about 2 and 1/2 hours total. We were without water for maybe half an hour during this entire time. One thing that really please me on top of everything else, is that when they reconnected the new line they prefilled it so that there was very little air in the new pipe. I saw no dirt whatsoever coming through when we turned the water back on. I am very pleased with the quality and workmanship and professionalism of every individual that I have encountered with Rescue Plumbing. I think that I have just found my new plumber. However, with the quality of their work, I may never have to call them again!
Date: 4 months ago