Name: Melonie Q
Rating: 1
Review: I don’t often leave reviews, but when I do it’s for one of two reasons: One, the product/vendor was extremely good, or two, they were extremely bad. This one is for the latter. Both deserve accurate reviews that are also not exaggerated.This company was sent to us by a home warranty company who employs them. To simplify what happened, our upstairs AC had turned off due to a clog in the drain pan. The overflow valve triggered and prevented the unit from coming on to avoid water damage.  This company showed up, collected the service fee and submitted an estimate for 650 dollars to come back and unstop the clog, and drain the water.  This would have taken 10 minutes as this job required no parts or extra materials to complete.  This technician chose to leave my family in the heat and wait to request more money from warranty company.    When I called,  he informed me that his job was only to “diagnose” the problem, then wait to see if the home warranty company would pay for it.  This was not true.  I called my home warranty service, and was told that typically if the parts are under 100 dollars, the technician could make the repairs. I called another company to do the job and was charged less than 60 dollars!  I would have called them initially, but chose to use the company sent by my home warranty provider.   After all,  I pay a monthly fee to have these items covered.  I won’t make this mistake again!
Date: 5 years ago